As with any love relationship, your customers go through many love stages with your store. Enter RFM Analysis, your guide to unlocking your customers’ hearts…and their pockets.
NPS (Net Promoter Score) – an average number trap that many eCommerce businesses fall into. Read on to find out how smart eCommerce managers use NPS in 2021.
Take the pulse of eCommerce with the help of the Real-time eCommerce Benchmark Report, an overview of the data from +1000 e-stores in different industries.
Discover the recent evolution of Customer Retention and understand the hype around the topic as we analyze the charts in our eCommerce Benchmark Report.
Discover Peter Fader’s contribution to the Customer Value Optimization world and how his work can help you improve your business.
Start preparing now for Apple’s iOS15 update and learn how your eCommerce business can survive the end of 3rd party data.
Discover how to properly calculate and track the top 10 KPIs that have a major impact on your Customer Lifetime Value.
It’s vital to optimize your customer journey to prove that you are trustworthy and help customers get the best of your products and services. Here are 8 steps to follow.
Discover what eCommerce Brands around the globe do to nail Customer Experience and get inspired by 20 examples from industry experts.
We’ve got everything you need to broaden your eCommerce knowledge.
From concepts to hands-on materials on eCommerce optimizations, software and automation, data analysis and reporting. You name it!
The Brand Marketing Manager of Loop Returns, Alex McEachern, is talking about returns and exchanges, part of the customer experience.
The founders of OME Gear, Julie Weldon and Stacey Pierce, shared their story about family, success, failure and the power to move on by taking all the chances you can get.
In this episode, we are talking to the founder Bili Balogun about how she wants to change the narrative of inclusion in the beauty industry.
Real-time data from stores in different industries and shop ages.